Privacy notice

This Privacy Policy explains how your personal information is collected, used, and shared when you use or make a purchase from the Soor app (the "App").

WHAT PERSONAL INFORMATION WE COLLECT

We collect the following types of personal information when you use the App:

-Account Information: Name, email address, password, profile data, communication preferences, and other account-related details.

- Device and Usage Information:Device information (such as operating system version, device model, IP address), app interaction data (such as pages visited, session duration), and usage statistics.

- **Payment Information: If you make a purchase, we collect payment details (credit card number, billing address, etc.). This data is securely processed through our payment provider and encrypted for your protection.

- Push Notifications and In-App Data: If you enable push notifications, we collect your device's notification token to send relevant updates.

- Feedback and Reviews: Any feedback you provide about the App or its services.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect personal information for the following purposes:

- To provide, improve, and personalize the App and its services.

- To process payments and deliver purchases or subscriptions.

- To provide customer support and resolve any technical or account-related issues.

- To send notifications, including transactional updates, promotional messages, and reminders (with your consent).

- To comply with legal requirements, regulatory obligations, and user agreements.

HOW WE COLLECT YOUR INFORMATION

We collect personal information in the following ways:

- Directly from you when you create an account, make a purchase, or communicate with us through the App.

- Automatically through the use of cookies, device data, and analytics technologies when you interact with the App.

HOW WE STORE, USE, SHARE, AND DISCLOSE YOUR PERSONAL INFORMATION**

Storage and Security: Your personal information is securely stored on our servers, and we use encryption protocols to protect sensitive data.

Third-Party Services: We work with third-party service providers for certain functions, such as payment processing, push notifications, data analytics, and app hosting. These service providers may access your data, but only to the extent necessary for the services they provide. All third-party services comply with strict privacy and security standards.

Payment Data: Payment information is processed securely through third-party payment processors, and we do not store your payment details. All transactions are encrypted and comply with Payment Card Industry Data Security Standard (PCI-DSS).

HOW WE COMMUNICATE WITH YOU

We may contact you to:

- Provide updates on your orders, subscriptions, or account status.

- Send marketing communications (with your consent).

- Respond to customer service inquiries and resolve any issues related to the App.

We may communicate with you via in-app notifications, email, push notifications, or text messages.

THIRD-PARTY SERVICES

The App may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience with the App. This includes:

- Necessary Cookies: To ensure the App functions correctly and enables essential features.

- Analytics Cookies: To track user behavior and improve the App’s performance.

- Targeting Cookies: To deliver personalized advertisements (with your consent).

You can manage cookie settings through your device or app settings, but disabling certain cookies may affect your user experience.

AGE OF CONSENT

By using the App, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or guardian if you are a minor.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the updated policy will take effect immediately upon being posted. If we make significant changes, we will notify you through the App or via email.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or wish to exercise your rights to access, correct, or delete your personal data, please contact our Privacy Compliance Officer at Contact us in the app

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